 |
|
|
IT4
TECHNICAL SUPPORT >>
Overview |
 Support
time in minutes,
not hours or days!
The technical support staff is core to our service
at IT4. We maintain a fully staffed support desk
at all times with emergency after-hours support
available 24x7x365. Our unique technology allows
us to provide you with full remote assistance
to any computer at any time and emerging technologies
even allow remote access to your cell phone (user
initiated) so we can help with mobile synchronization
issues.
Since we are highly focused on security, we have
implemented a technology that allows secure access
to your systems with a password that changes every
two minutes. We also log all remote access for
our records. Our encryption technology meets stringent
military standards, so you can rest assured that
your systems do not remain “open”
to remote software attacks and that former employees
do not have access to your information.
How do I contact support?
- Log into our support portal at the top
right of every page. Should you forget your
password, there is a link to have it resent.
-
Email
our help desk.
Please be sure to put a brief
description of your issue in the subject line
and a detailed explanation along with your contact
information in the message details.
- Call our support line directly at 781-995-0490.
This option is best for emergencies
during business hours.
How do I contact emergency after hours
support?
Please call our main line at 888-484-8721 and
follow the prompts. Leave
your full contact information and brief description
of your issue with the operator and the on-call
engineer will call you back within 15-30 minutes.
|
|
|
|
